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Platform FAQ
APOLLO Portal Training
APOLLO's Product Appetite and finding a match
Application, quoting, and returning to your open quote
Binding a policy and payment
Ongoing policy management
What next?
Auto-Renewals
Platform FAQ
CRM
Product Spotlights + Features
Broker Spotlight
Product FAQ
Renters Insurance / Tenants
Private D&O
Beauty Services
Health & Wellness
Artisan's Self-Care Products
Beauty / Barbers Supplies (Wholesalers)
Pet Services
Mobile Vendors
Street Food Vendors
Vacant Property
Retail
Trades and Contractors
Back to home
Help Centre
Platform FAQ
APOLLO Portal Training
APOLLO's Product Appetite and finding a match
Application, quoting, and returning to your open quote
Binding a policy and payment
Ongoing policy management
What next?
Auto-Renewals
Platform FAQ
CRM
Product Spotlights + Features
Broker Spotlight
Product FAQ
Renters Insurance / Tenants
Private D&O
Beauty Services
Health & Wellness
Artisan's Self-Care Products
Beauty / Barbers Supplies (Wholesalers)
Pet Services
Mobile Vendors
Street Food Vendors
Vacant Property
Retail
Trades and Contractors
Platform FAQ
Looking for more information on how to navigate the Exchange Marketplace? This is the place to go.
What happens with policy renewals?
How do I add an Additional Insured to a policy?
What about Oil and Gas?
Does the professional liability cover civil penalties?
How do I avoid duplicate entries on my CRM list of applications?
How do I request an endorsement?
How do I update my payment method?
How do I request an extension for a Builders Risk policy?
What products are fully-earned at time of purchase?
Why doesn't APOLLO ask the retroactive date for claims-made policies?
Mutual Fund Sales, and/or Tax Prep Services for Life Agents
How long are quotes valid for?
Why do we ask for your brokerage's Stripe account?
Can you explain the taxes and fees breakdown on the receipts?
What do you consider a professional athlete?
Is the Exchange Direct Bill, or Broker Bill?
My client is looking to purchase the policy themselves without sharing any credit card information. It is possible to send them a link?
How does broker commission work for monthly paid policies?
What is APOLLO?
What insurance companies does the Exchange quote for?
How do I save my quote?
Can my client switch from monthly to annual pay mid-term?
What is the equipment floater for Photographers?
What is the payment schedule for the monthly payment options?
Who pays the credit card or stripe fees?
Do the rates vary for different brokerages?
Are all the products bind online?
Are debit cards eligible?
What do the statuses in the CRM and Analytics mean?
Does volume count as CPC (Contingent Profit Commission) or volume commitment with the carrier?
What credit cards are eligible?
Site safety and security?
Who receives a copy of the policy after an account is sold?
Is there an option for monthly payments?
What is the minimum retained premium?
Does the broker get a copy of the client application for our files?
Does APOLLO Exchange store credit card numbers?
Why doesn’t the platform load in Internet Explorer?
What happens when payment is received?
How do I find the right product on the Exchange?
How many days in advance can the policy be bound?
Where can I find a complete list of eligible classes available to bind online?
Can the exact policy wordings be made available for the client to review prior to completing the checkout?
What if I cannot find the product I am looking for on the APOLLO Exchange?
How do I update the status of an application?
How to Access APOLLO’s Self-Serve Portal
CRM
How do I lapse a renewal offer?
Commercial Renewal Payment FAQ
FAQ for Commercial Renewals
What does payment due on "Bind Date" mean?
Closing Leads Coming Through E-commerce
Cancellation of Tenants Coverage
Clients on a monthly payment plan can opt to pay their policy in full mid-term
See more