If you are a broker needing to submit a claim for your client, please check out the claims notice procedures detailed on your client's insurance policy documents. (Claims intake differs from one carrier to the next.)
- Complete the Loss Notice form so your claim is submitted (CRM > Select Action > Submit a Claim)
- Must be done for emergency & non emergency claims
- Non-emergencies
- Unsure of where to submit a claim
- General Inquiries
Emergency Claims & After Hours
Phone: 1-800-658-8668
(Toll-free after hours claims handling line throughout Canada)
Email: apolloclaims@maxwellclaims.net
If your claim is an emergency that happens outside normal business hours
(8 a.m. to 5 p.m. EST, Monday to Friday), we are pleased to partner with Maxwell Claims Services Ltd.
To assist with the intake and review of all claims, APOLLO has partnered with our insurance carriers and third-party administrators, to offer all APOLLO policyholders both personalized and exceptional service from a national network of claims professionals.