Live Chat Help

During our operating hours (Monday to Friday from 10am to 6pm EST), you can reach us via Live Chat right on the Exchange.

There are pre-populated links and resources to help you efficiently. The Broker Resource Centre guides you in how to self-service your client on the CRM. Our Help Centre has helpful articles (like this) on the most frequently asked questions. Submitting a claim option will take you to the Apollo Cover homepage where there are instructions on how to submit a claim to us. Lastly, if you need help updating the payment method for your client, follow the easy instructions to do so. 

If none of those work, click on "Ask a question," and you'll be directed to our Bot. The intention of our bot is to assist you in finding the solutions to your inquiry by using the Exchange. If you have a specific question that only a live person can answer, select "Can I Speak to an Agent or UW". It will then prompt you to select "Talk to a person" afterwards.

Voila! That's it. You should be transferred to our Broker Success Team.